refund & shipping

Shipping Policy - Where we ship
Delivery delays may occasionally occur. We currently do not ship to Nebraska. We do not ship to APO/FPO/DPO addresses at this time. 

All our shipments come with an insurance.

Customs, Duties and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (for example, tariffs or taxes.)

We offer the service of having your taxes paid via UPS. Contact us for more details.

Product returns

You will need to make sure you enter the correct address for shipping. We are not responsible for undeliverable packages in cases where the address is incorrect.

All packages that are not delivered, will be returned back to our office address.

In case of products being damaged during transport and / or products are delivered but are not usable, please ship them back to us at 2626 Fountain View Dr, Apt 133 Houston TX 77057.

Refunds
We are committed to your satisfaction with our products. We have a 30-day money-back guarantee from the date of order. To issue the refund, we need the product returned. We issue the refund as soon as the product has been received. We do not refund shipping fees. 

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).

IIf for any reason you do not receive your refund after 30 days, please contact us by emailing at sales@sidekickcorp.com  or calling 1-972-834-8088  and let us know. We will assist in resolving the issue.